#17 Empowering Vulnerable Customers

In this episode of Waterfall Rapids, Mike is joined by Pete O'Hanlon and Annie Lamb from Dŵr Cymru Welsh Water to explore the work they are doing to support customers in vulnerable circumstances. From specialist support teams and social tariffs to outreach events and free water efficiency products, Pete and Annie explain how Welsh Water is taking a personalised, community focused approach to helping customers who might otherwise fall through the cracks. The episode is full of inspiring examples of how water companies can go beyond the bill to make a real difference in people's lives.

Get in touch with the show with any questions or comments: podcast@ccwater.org.uk

Timestamps

00:00 – Introduction

00:22 – Guest introductions: Pete O'Hanlon and Annie Lamb, Welsh Water

03:53 – Water efficiency and the personal touch

06:28 – Innovative approaches to engaging customers

08:18 – Water saving tips available to all Welsh Water customers

10:31 – Water resilient communities projects